Shipping policy
Goretti Bakehouse Terms & Conditions
Last updated: September 2026
Welcome to Goretti Bakehouse. By placing an order through our website, you acknowledge and agree to the following Terms & Conditions.
Please read these terms carefully before placing your order.
1. About Goretti Bakehouse
Goretti Bakehouse is a small-batch bakery based in Victoria, Australia. Our products are made in limited quantities and are prepared specifically for each pre-order.
Because our products are made in small batches, we encourage customers to carefully review their order before completing payment.
2. Placing an Order
Orders are placed through our online store.
An order is only considered confirmed once full payment has been successfully received.
Customers are responsible for ensuring that all information provided during checkout is correct, including:
β’ Name
β’ Contact details
β’ Products and quantities selected
β’ Pickup date
β’ Pickup time
β’ Any other information requested during checkout
Once an order has been submitted and payment has been received, changes to the order may not be possible.
Goretti Bakehouse reserves the right to refuse or cancel an order where necessary, including where a product is unavailable or we are unable to fulfil the order. If we cancel an order, we will contact the customer and provide any refund required by law.
3. Pre-Orders & Product Availability
Our products are made in limited quantities and may sell out.
Adding an item to your cart does not guarantee availability until the order has been successfully completed and payment has been received.
Product photographs are provided for illustrative purposes. As our products are handmade, there may be minor differences in appearance, colour, shape and decoration between individual items.
4. Cancellations
Because our products are prepared in advance specifically for pre-orders, we generally do not accept cancellations after an order has been placed and payment has been received.
If you need to request a cancellation, please contact Goretti Bakehouse as soon as possible. Cancellation requests are considered at our discretion and may not be accepted once preparation of the order has commenced.
5. Refunds
All sales are final, except where a refund or other remedy is required under Australian Consumer Law.
We do not provide refunds for:
β’ Change of mind
β’ Ordering the wrong product
β’ Ordering the wrong quantity
β’ Failure to collect an order
β’ Arriving outside the nominated pickup window
β’ Not liking the taste or texture of a product
β’ Failure to read the product description or allergen information before ordering
β’ Personal preferences or expectations that differ from the product description
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
If you believe there is an issue with your order, please contact us as soon as reasonably possible with your order number and details of the issue. Where appropriate, we may request photographs or other information to help us assess the matter.
6. Pickup Policy
All orders are available for collection during the pickup date and time selected at checkout.
Customers are responsible for collecting their order during the nominated pickup window.
If you are running late, please contact Goretti Bakehouse as soon as possible.
If an order is not collected during the nominated pickup window and no alternative arrangement has been agreed to, the order may be considered a missed pickup.
Missed or uncollected orders are not eligible for a refund, except where a refund or other remedy is required under Australian Consumer Law.
Once an order has been collected, the customer is responsible for transporting and storing the products appropriately.
7. Product Care & Storage
Some baked goods are best consumed fresh and may require specific storage.
Customers are responsible for following any storage or serving instructions provided by Goretti Bakehouse.
Goretti Bakehouse is not responsible for deterioration caused by improper storage, handling, transportation or failure to follow provided storage instructions.
8. Allergens & Dietary Information
Goretti Bakehouse does not advertise or represent its products as gluten-free, wheat-free or nut-free.
Our products may contain or come into contact with ingredients containing allergens.
Our kitchen handles ingredients that may include, but are not limited to, wheat/gluten, milk, eggs, soy, nuts, peanuts and sesame, depending on the products being prepared.
Customers with food allergies, intolerances or dietary requirements should contact Goretti Bakehouse before placing an order to obtain relevant ingredient and allergen information.
While reasonable care is taken during food preparation, we cannot guarantee that products are completely free from allergens or that cross-contact will never occur.
Customers are responsible for determining whether a product is suitable for their individual dietary requirements.
9. Product Ingredients
Ingredients and allergen information may vary between products.
Customers should review the product description and available allergen information before purchasing.
If you have a serious or potentially life-threatening allergy, please contact Goretti Bakehouse before ordering.
10. Product Quality
Our products are handmade in small batches. Minor variations in size, shape, colour, texture and appearance are normal and are not considered defects where the product remains consistent with its description.
If you believe your product has a genuine quality issue, please contact us promptly so that we can assess the situation.
11. Customer Responsibility
Customers are responsible for:
β’ Checking their order before payment
β’ Providing accurate contact and pickup information
β’ Selecting the correct pickup date and time
β’ Collecting their order during the nominated pickup window
β’ Following storage and handling instructions
β’ Reviewing allergen and ingredient information before ordering
β’ Informing us of any relevant dietary requirements before purchasing
12. Website Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information on our website are accurate.
However, handmade products may have minor variations from photographs or descriptions.
Goretti Bakehouse reserves the right to correct errors, update product information and make reasonable changes to products where necessary.
13. Pricing & Payment
All prices displayed on the website are in Australian dollars (AUD).
Payment must be completed at checkout for an order to be confirmed.
Goretti Bakehouse reserves the right to change prices or product availability at any time. Changes will not affect orders that have already been confirmed, except where necessary to correct an obvious error.
14. Privacy
Personal information provided when placing an order will be handled in accordance with our Privacy Policy.
We may use customer information to process orders, communicate about orders, provide customer service and, where permitted, send marketing communications.
15. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Where the Australian Consumer Law provides a customer with a right to a remedy, Goretti Bakehouse will comply with those requirements.